1. Refund Period Torus AI offers a 15-day refund period, starting from the date of software activation.

2. Conditions for Refund A refund can be requested under the following conditions:

• Compliance with Description: The software does not match the description at the time of purchase. The consumer must provide proof or a detailed description of the issue.
• Defects and Technical Problems: The software exhibits defects or technical problems. The company reserves the right to attempt to fix the issue before proceeding with the refund.

3. Refund Request Process To request a refund, the customer must send an email to support@torusai.app with the necessary information. A receipt confirmation will be sent to the customer with information about the progress of the process.

4. Refund of Associated Services The refund of subscriptions applies to the last monthly payment made, with the possibility of prorated refunds for the unused period.

5. Refund Method The refund will be processed through Stripe and credited back to the credit card. Alternative refund methods will be provided if necessary.

6. Refund Timeline The refund will be processed within 5 business days. Additional time for the completion of the refund may depend on the card provider.

7. Exceptions to the Refund Policy There will be no refund if the software is used for different companies under the same user. This condition will be clearly defined and explained.

8. Applicable Legislation This policy complies with specific laws, including the EU Consumer Rights Directive and relevant United States legislation.

9. Contact for Inquiries Inquiries can be sent to support@torusai.app. Other contact means, such as phone or live chat, are also available for support.

10. Policy Updates The refund policy may be updated periodically. Users will be notified of significant changes.

Disclaimer Clause The company disclaims liability for undue claims related to refunds, limiting its liability to the amount paid for the software.